Complementary Shipping Note: Due to COVID Free Shipping may be Delayed. Contact us for Details when Ordering
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About Shipping

Free Shipping to All Destinations 

 

We offer Complimentary Shipping to all of our destinations, currently over 80 countries worldwide. For the list of destination countries, please click "View" in the header of our Website and see the dropdown list there, or check out the Shipping Destination Countries at the end of this page.  

Special Note to Residents of Japan:  Shipping is currently only available to overseas locations as we represent a gateway to cross-border destinations for our craft studios in Japan.  

Time to your Doorstep 

For all of our deliveries, we use max speed, most reliable shipping services, Express Mail Service (EMS) or Registered Air Small Packet (RSP) operated by Japan Post. These express services of Japan Post ship to most of our destinations in about 2 to 7 days:  e.g., 4 days to USA (EMS), 2 to 3 days to Taiwan, Thailand and Singapore (EMS), 3 to 5 days to most European countries (EMS), and 4 to 9 days to most African and South American countries (EMS or RSP).   

In addition, please allow Time to Shipping Dispatch, i.e., the number of days it takes from your order placement to the dispatch to Japan Post (see the diagram below). When your order is in inventory either at Alfan Select or at craft studios, Time to Shipping Dispatch is usually 1 to 5 business days. When a product is made-upon-order, Time to Shipping Dispatch varies significantly from product to product. However, for most of our products you can generally expect from 2 to 5 weeks of Time to Shipping Dispatch (some highly specialized products may require some additional time). For more information on the current shipping times, please refer to each product page.

Gift Boxes

Although we don’t provide gift wrappings, all of our products come in quality gift boxes and jewelry cases, making your order ready for gift giving.   

Tax and Duties  

You will be responsible for any tariffs, import duties or other tax and customs fees when they are imposed by relevant authorities in your country.  

Return Policy  

Please see our “Return Policy” posted on this Website.    

Shipping Destination Countries (Japan Post via EMS or RSP)

Argentina, Australia, Austria, Bahrain, Barbados, Belarus, Belgium, Brazil, Bulgaria, Cambodia, Canada, Chile, China, Costa Rica, Croatia, Cyprus, Czech, Denmark, Egypt, El Salvador, Emirates, Estonia, Ethiopia, Fiji, Finland, France, Germany, Ghana, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jordan, Kuwait, Laos, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Malta, Mauritius, Mexico, Monaco, Mongolia, Morocco, Netherlands, New Caledonia, New Zealand, Norway, Oman, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Rwanda, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, Uganda, Ukraine, United Kingdom, United States, Vietnam.