The “Return Policy” stipulated in this document applies to all products you have purchased or will purchase at the Website (www.alfanselect.com) operated by Alfan Select LLC. In this document, the terms “we”, “us” and “our” refer to Alfan Select LLC.
The return eligibility of our Return Policy lasts 10 days from the date of arrival of the product to you. Once this eligibility period of 10 days expires, no return will be accepted and hence no refund or exchange can be provided to you.
To be eligible for a return, your product must be unused, in the same condition, in the original packaging, and accompany a proof of purchase. We recognize two circumstances in which you may wish to return your products: (1) Some defect is found which existed before shipment or occurred during shipment, and (2) no defect is present but you wish to return for reasons attributable to you. For the case (1), we will bear the cost of return shipment, and for the case (2), you will be responsible for the cost of return shipment. We will consider your request for exchange only in the case (1), and will not accept your request for exchange in the case (2).
Once your return is received and inspected, we will notify you of the approval or turndown of your refund or exchange, following the terms and conditions specified above. If your return request is approved, then proper actions will be taken promptly: namely refund processing to your credit card or shipment of exchange product(s).
Due to the nature of the high-end, one-at-a-time craft-making processes at our craft studios, our products exhibit some variation in color and other product qualities. Please note that no request for return or exchange will be considered for such variation that our quality-conscious craft artists consider as an intrinsic norm within their discipline.
For a return that meets the terms and conditions specified above, please mail your product(s) to:
Alfan Select LLC, 2378-2 Terao, Takasaki, Gunma 370-0865, Japan.